A Personal Vision of the Future of International Payroll Management
VISION AND EXPERIENCE
1. How would you define the role of a payroll provider for international companies operating in Spain today?
It’s a key role. These days, the focus has been lost — we forget that service, client relations, and relationships with colleagues are essential. The most important element in a service relationship is TRUST. If there’s no trust, if people don’t say what they do and don’t do what they say, then there can be no service.
2. From your experience as CEO, what would you say has been the most important transformation in the sector in recent years?
The sector is constantly evolving. Adaptability has become common, and what clients appreciate most is integration — without losing effectiveness or quality. We’ve seen several cases in recent years where rushing has led to major failures.
3. What differentiating value does Rosclar offer compared to other payroll service providers?
I’d say the most valued aspects by our clients are TRUST, efficiency, and timing. Clients undoubtedly need services, but they also need them within a specific timeframe, in a specific way, and with a certain quality. That’s why it’s so important to treat each client as unique — taking into account their needs and particularities, because every single one is different, just like people.
The most important element in a service relationship is trust: if you don’t say what you do and do what you say, there can be no real service.
TEAM CULTURE AND WORK ETHIC
4. A phrase often repeated by Rosclar clients is “with them, we never work alone.” How is that trust built from within the team?
It’s a culture built day by day. You surround yourself with people who want to be part of such a special project, you make them part of the journey, and together we’re clear that we’re here to help. A service company exists to serve — as wise people before us have said, if you don’t live to serve, you’re not fit to live…
5. What values or attitudes do you look for when bringing new talent into the Rosclar team?
We look for big and honest hearts. People who want to be part of something bigger, who want to share their hopes and even their sorrows, who want to work as a team. Everything else can be learned, but that big, honest heart must come from within. With that, there are no limits to the project.
6. How do you promote collaboration and shared responsibility between the different departments of the company?
When you start from those kinds of hearts, the rest comes naturally. We try to avoid rigid hierarchies — we want to apply common sense, transparency in relationships, and lead by example day after day. We’re lucky to be part of a team with this dynamic, and every day we’re grateful to have such amazing colleagues to work with. There’s always a hand reaching out when it feels like you might fall. We apply the same approach to clients as we do to our team: you will never work alone.
Every client is unique. Each and every one of them is different, just like people.
DIGITALIZATION, GROWTH, AND THE FUTURE
7. What role does technology play in Rosclar’s service model? What have you already automated, and what’s coming next?
It’s an exciting adventure. We’ve completed many projects already, and the ones we see ahead inspire us for the future. We’re focused on helping our clients more and better — simplifying a task as unique as payroll management.
If you asked our clients, you’d see that some of the things they highlight most about Rosclar are the reporting tools we provide to support their decision-making, and the responsiveness from anyone in our organization. When that doesn’t happen, clients are genuinely surprised and immediately ask what’s going on.
8. Many of your clients are multinationals with offices outside of Spain. How do you manage that international growth without losing your personal touch?
It’s wonderful. International clients have unique, often complex needs — and our focus on addressing those specific cases has strengthened our management expertise far beyond what’s possible with only a local perspective. We’re lucky to be part of a virtuous circle where clients see, day after day, how Rosclar supports them more effectively.
We treat our colleagues the same way we treat our clients: you will never work alone.
9. What opportunities do you see in the future of payroll management? Where will Rosclar be in five years?
It would be amazing to be able to answer that kind of question. We go step by step — client by client, need by need. All we want is to have satisfied clients. And when that happens, the future can only bring good things, because it creates a community between both parties — that shared desire to improve together, that drive to reach the next level side by side. Just being able to live that out in your daily work is already a gift.
10. Finally, what advice would you give to an international company about to start operating in Spain?
It’s always difficult to make those decisions — there are many factors to consider. But I would tell them to look at the heart of the people who will serve them. Big firm names mean nothing without the people behind them. Every action reflects someone’s heart, and the key to overcoming the inevitable challenges is the will to serve.
Choose a trusted partner.
What our clients value most is efficiency, timing, and above all, trust.
